Shipping Policy

Thank you for visiting and shopping at https://www.crystorax.com. This Shipping Policy explains our order processing procedures, estimated delivery times, and related shipping information.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing time refers to the period required to prepare an order before shipment.

During periods of high order volume or unforeseen circumstances, processing times may take slightly longer. If there is a notable delay before dispatch, customers may be notified by email.

Shipping Time

Shipping time refers to the transit period after an order has been dispatched from our fulfillment partner to the delivery address.

Estimated delivery times are provided as general guidelines and may vary depending on destination, carrier operations, customs clearance, or other external factors.

Standard Shipping: 7–15 business days  
Expedited Shipping (if available): 5–10 business days

Delivery timelines are estimates and are not guaranteed.

Shipping Rates

We ship to customers in the United States and selected international destinations.

Free Standard Shipping: Orders of USD $60.00 and above  
Standard Shipping: USD $10.00 for orders below USD $60.00  
Expedited Shipping (if available): USD $15.00

All shipping fees are calculated and displayed at checkout before payment is completed.

Order Tracking

Once an order has been dispatched, a shipment confirmation email may be sent with tracking information when available. Tracking updates are provided by the carrier and may take time to appear.

Shipping Issues and Damaged Items

If an order arrives damaged, defective, or incorrect, customers are encouraged to contact us as soon as possible after delivery. We will review the situation and assist according to the applicable shipping or carrier procedures.

Please retain original packaging and any damaged items until the issue has been reviewed.

Contact Information

If you have any questions regarding shipping or delivery, please contact us using the information below.

Customer Support Email: help@crystorax.com  

Phone Number: +1 202-337-1903

Business Address:  21 Veronica Ct, Old Bridge, New Jersey 08857, United States