Privacy Policy

This Privacy Policy explains how Crystorax (“we”, “us”, or “our”) collects and uses personal information when you visit or make a purchase from https://www.crystorax.com (the “Site”). Personal information may be disclosed to service providers only when necessary to operate the website and fulfill orders.

1. Who We Are

Crystorax is an independent online retail store operating in the United States.

Contact Information:

Customer Support Email: help@crystorax.com

Phone Number: +1 202-337-1903

Business Address: 21 Veronica Ct, Old Bridge, New Jersey 08857, United States

2. Personal Information We Collect

When you visit the Site, place an order, or contact us, we may collect certain information, including:

Identity and Contact Information: name, email address, phone number, billing address, shipping address

Order Information: products purchased, order details, payment status, return or refund requests

Payment Information: payment details are processed securely by third-party payment providers; we do not store full payment card numbers

Device and Usage Data: IP address, browser type, device information, and basic interaction data used to operate and improve the Site

Communications: messages you send to us, such as customer support inquiries

3. How We Use Your Information

Personal information is used to:

Process and fulfill orders
Provide customer support and respond to inquiries
Maintain website security and prevent unauthorized activity
Improve website functionality and user experience
Send service-related communications such as order confirmations or shipping updates

Marketing communications are sent only when users choose to receive them, and recipients may opt out at any time.

4. Cookies and Similar Technologies

Cookies and similar technologies may be used to operate the Site, remember user preferences, and understand general website usage. Browser settings can be adjusted to manage cookie preferences, though some features of the Site may be affected.

5. Disclosure of Personal Information

Personal information may be disclosed to service providers only as necessary to support website operations, including:

Payment processing
Order fulfillment and delivery
Website hosting and basic analytics
Customer support services

Crystorax does not sell personal information.

6. Data Processing and Storage

Personal information may be processed or stored by service providers involved in order fulfillment or website operations. Reasonable steps are taken to protect personal information in accordance with this Privacy Policy.

7. Data Security and Retention

Reasonable administrative and technical measures are used to protect personal information. Information is retained only for as long as necessary to complete transactions, provide customer support, and comply with legal obligations.

8. Your Rights and Choices

Depending on applicable laws, users may request access to, correction of, or deletion of certain personal information. Users may also opt out of marketing communications at any time.

Requests may be submitted by email to help@crystorax.com.

9. Children’s Privacy

This Site is not intended for children under the age of 13, and personal information from children is not knowingly collected.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, please contact us: