Return Policy

At Crystorax, we aim to provide a clear and fair return process. Please review the information below before requesting a return.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items should be unused, unworn, and returned in their original condition with original packaging. Proof of purchase may be required.

Certain personal apparel items, including socks, may not be eligible for return if they have been worn, washed, or show signs of use, unless the item arrives damaged, defective, or incorrect.

Return Process

To request a return, please contact us by email at help@crystorax.com with your order number and reason for return. Return requests are reviewed on a case-by-case basis. Items returned without prior contact may not be accepted.

If a return request is approved, return instructions will be provided. Customers are generally responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers are encouraged to contact us as soon as possible after delivery. We will review the issue and assist according to the circumstances.

Refunds

Once a returned item is received and reviewed, customers will be notified of the refund status. Approved refunds are issued to the original payment method. Processing time may vary depending on the payment provider.

Late or Ineligible Returns

Return requests submitted more than 30 days after delivery or items that do not meet the return conditions may not be eligible for a refund.

Contact Information

If you have questions regarding returns or refunds, please contact us using the information below.

Customer Support Email: help@crystorax.com  

Phone Number: +1 202-337-1903

Business Address:  21 Veronica Ct, Old Bridge, New Jersey 08857, United States